Shipping & Delivery Policy

Solar Suncore
Last Updated: July 21, 2026

Solar Suncore delivers solar products and related equipment to customers across South Africa. We aim to process orders promptly and provide clear delivery information from the time your order is placed until it reaches you.

This Shipping & Delivery Policy explains our order processing times, delivery charges, estimated delivery periods, tracking, delivery problems, and what to do if your order is delayed, damaged, or missing.

1. Shipping Area

Solar Suncore currently offers delivery within South Africa.

Delivery availability may vary depending on the product, delivery address, parcel size, weight, and courier service available for the destination.

If we are unable to deliver a particular product to your address, we will contact you using the contact information provided with your order.

2. Shipping Fee

Our standard shipping fee is:

Flat shipping rate: R100

The applicable shipping charge will be shown during checkout before you complete your purchase.

Certain products may require special delivery arrangements because of their size, weight, value, or other shipping requirements. If additional delivery arrangements are necessary, we will communicate this to you before proceeding where reasonably possible.

3. Order Cut-Off Time

Our standard order cut-off time is:

2:00 PM SAST, Monday to Friday

Orders placed before 2:00 PM on a business day will generally be processed as soon as reasonably possible.

Orders placed after 2:00 PM, on weekends, or on public holidays may be processed on the next business day.

Order processing times may vary where additional payment verification, stock confirmation, or other information is required.

4. Order Processing

After receiving your order, we will process the payment and verify the order details.

Orders are generally prepared for dispatch within 1 business day, subject to product availability and successful payment verification.

Processing time is separate from transit time.

If there is an unexpected issue with your order, such as a stock discrepancy or payment verification problem, we may contact you using the email address or telephone number provided at checkout.

5. Delivery & Transit Time

Our estimated delivery time is:

3–6 business days after dispatch

Delivery times are estimates and may vary depending on:

• Delivery location.
• Courier availability.
• Product size and weight.
• Weather conditions.
• Public holidays.
• High-volume periods.
• Address accuracy.
• Circumstances outside our reasonable control.

The estimated delivery period does not include the time required to process an order before dispatch.

6. Courier Partners

Solar Suncore may use established courier services to deliver orders, including:

• The Courier Guy
• Fastway

The courier used may depend on the delivery address, parcel dimensions, weight, service availability, and other logistical considerations.

7. Tracking Information

Where tracking is available, we will provide the tracking information associated with your shipment after dispatch.

Tracking information may be sent to the email address or other contact information provided with your order.

Courier tracking information may take some time to become active after the parcel has been collected.

Once tracking has been provided, customers can use the relevant courier's tracking system to monitor the shipment.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• Name
• Street address
• Suburb
• City/town
• Province
• Postal code
• Contact telephone number

before completing your purchase.

9. Incorrect or Wrong Address

If you provide an incorrect or incomplete delivery address, contact us as soon as possible at:

sales@solarsuncore.com

If the order has not yet been dispatched, we will try to update the address where possible.

If the parcel has already been dispatched, we may need to work with the courier to determine whether the delivery can be redirected.

Additional courier charges resulting from an incorrect address may apply where permitted by applicable law and the circumstances of the shipment.

10. Delivery Delays

Although we aim to meet our estimated delivery times, delays can occasionally occur.

Delays may result from:

• Courier network issues.
• Severe weather.
• Road closures.
• Public holidays.
• High shipment volumes.
• Incorrect or incomplete delivery information.
• Security or access restrictions.
• Events outside our reasonable control.

If your order is significantly delayed, please contact us and we will assist with checking the shipment status.

11. Failed Deliveries

A delivery may be unsuccessful if:

• Nobody is available to receive the parcel.
• The delivery address is incorrect or incomplete.
• The courier cannot safely access the address.
• The recipient refuses delivery.
• The courier cannot contact the recipient where contact is required.

The courier may attempt delivery again or return the parcel to us depending on its procedures.

If an order is returned because of an incorrect address, repeated failed delivery attempts, or another issue caused by the recipient, additional delivery charges may apply for re-shipping where permitted by law.

12. Damaged Parcels

Please inspect your parcel when it arrives.

If the external packaging appears damaged, please take photographs before opening it where reasonably possible.

If the product itself is damaged, contact us as soon as possible at:

sales@solarsuncore.com

Please provide:

• Order number.
• Your name.
• Photographs of the parcel.
• Photograph of the shipping label.
• Photographs or video of the damage.
• Description of the problem.

Please keep the original packaging and all packaging materials until the matter has been resolved.

13. Missing or Lost Parcels

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with the relevant courier.

If tracking shows that a parcel has been delivered but you have not received it, contact us promptly.

We may request information such as:

• Order number.
• Delivery address.
• Tracking number.
• Confirmation that the address was correct.
• Any information received from the courier.

We will work with the relevant courier to investigate the shipment and determine the appropriate next step.

14. Order Tracking Support

If you have received tracking information but the tracking status has not updated or appears incorrect, please contact us at:

sales@solarsuncore.com

We will assist where possible and, where appropriate, contact the courier for further information.

15. Business Days

For this Shipping & Delivery Policy, business days generally mean Monday through Friday.

Saturdays, Sundays, and South African public holidays are not normally counted as business days for standard order processing and delivery estimates.

16. Product Availability

Delivery estimates are subject to product availability.

If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible to discuss the available options.

We will not intentionally represent a product as available for immediate delivery when we know it cannot reasonably be supplied.

17. High-Value, Large, or Heavy Products

Some solar products, including large batteries, solar panels, inverters, and other heavy equipment, may require special handling or delivery arrangements.

For these products, delivery timing may differ from our standard estimate.

If special arrangements are required, we may contact you before dispatch.

18. Delivery Confirmation

The courier may require a signature, delivery confirmation, or other proof of delivery.

Customers should ensure that the recipient is available to receive the order where required.

Once delivery has been confirmed by the courier, customers should retain the delivery confirmation and inspect the products promptly.

19. Delivery Estimates

The delivery times stated on our website are estimated delivery periods and are not guaranteed dates.

We will make reasonable efforts to process and dispatch orders within the stated timeframes, but circumstances outside our reasonable control may affect delivery.

This section does not limit any rights that consumers may have under applicable South African law.

20. Contact Us About Your Delivery

For questions about shipping, tracking, delivery delays, damaged parcels, or missing orders, please contact:

Solar Suncore

Email: sales@solarsuncore.com
Phone: +27 79 711 6265

Business Address:
7 Fabriek Street
George, Western Cape, 6529
South Africa

Business Hours

Monday – Friday: 8:00 AM – 5:00 PM SAST
Saturday: 9:00 AM – 3:00 PM SAST
Sunday: Closed

21. Accuracy Statement

We make reasonable efforts to ensure that shipping fees, delivery estimates, courier information, and other delivery information displayed on our website are accurate and current.

Delivery estimates may change because of courier availability, product availability, operational circumstances, or other factors outside our reasonable control.

The shipping information displayed at checkout will apply to your order unless we communicate otherwise before dispatch.

22. Policy Updates

Solar Suncore may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping arrangements, courier services, delivery areas, pricing, business practices, or applicable legal requirements.

The latest version will be published on this website with the relevant Last Updated date.

Last Updated: July 21, 2026

Solar Suncore is an independent South African retailer of solar energy products. Product names, logos and trademarks belong to their respective manufacturers and trademark owners

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Solar Suncore
Last Updated: July 21, 2026

Solar Suncore wants every customer to have a clear and straightforward shopping experience. This Refund & Returns Policy explains when products may be returned, how to request a return, and how refunds or replacements are handled.

This policy applies to purchases made through the Solar Suncore website.

Nothing in this policy is intended to limit, exclude, or waive any rights that a consumer may have under applicable South African law. Where applicable law provides a consumer with a right to a return, repair, replacement, cancellation, or refund, those rights will continue to apply.

1. Return Eligibility

Products may be eligible for return where:

• The product is eligible under this policy or applicable law.
• The return request is made within the applicable return period.
• The product is returned with the relevant accessories, manuals, documentation, and components supplied with the original order, where applicable.
• The product has not been damaged through misuse, incorrect installation, negligence, unauthorized modification, or improper handling.
• Proof of purchase can be provided.

Certain products may have additional manufacturer or product-specific return conditions. Where this applies, the relevant conditions will be communicated to you.

2. 30-Day Change-of-Mind Returns

For eligible products, Solar Suncore accepts change-of-mind return requests within 30 calendar days of delivery.

For a change-of-mind return, the product should generally be:

• Unused and in resalable condition.
• In its original packaging where reasonably possible.
• Complete with all accessories and documentation.
• Free from damage caused by installation, misuse, modification, or improper handling.

A change-of-mind return is separate from your statutory rights relating to defective, unsafe, or incorrectly supplied goods.

3. Defective, Damaged, or Incorrect Products

If a product is defective, damaged on arrival, materially different from its description, or the wrong product was supplied, please contact us as soon as reasonably possible.

We may request photographs, videos, product information, serial numbers, packaging photographs, or other information needed to assess the issue.

Depending on the circumstances and applicable law, we may arrange for the product to be repaired, replaced, or refunded.

Where a return is accepted because the product is defective, incorrectly supplied, or otherwise covered by applicable consumer protection law, Solar Suncore will handle the return in accordance with the applicable legal requirements.

4. Products Damaged During Delivery

Please inspect your parcel when it arrives.

If the packaging or product appears damaged, please contact us as soon as possible at:

sales@solarsuncore.com

Please provide:

• Your order number.
• Your name and contact details.
• Photographs of the parcel.
• Photographs of the shipping label.
• Photographs or video showing the damage.
• A description of the damage.

Please keep the original packaging until the matter has been resolved, as it may be required for inspection or a courier claim.

5. How to Request a Return

To request a return, email:

sales@solarsuncore.com

Please include:

Subject: Return Request – [Order Number]

And provide:

• Full name.
• Order number.
• Date of purchase.
• Product name.
• Reason for the return.
• Photographs or videos where relevant.
• Your preferred resolution where appropriate.

We will review the request and provide the next steps.

Do not send products back without contacting us first.

6. Return Authorization

Where a return is approved, Solar Suncore may provide return instructions or a return authorization/reference number.

Please wait for our instructions before sending the product back.

Returns sent to an incorrect address or without the required information may cause delays in processing.

7. Proof of Purchase

We may request reasonable proof of purchase before processing a return or refund.

Examples include:

• Order confirmation email.
• Invoice.
• Order number.
• Payment confirmation.
• Other reasonable evidence showing that the purchase was made through Solar Suncore.

8. Return Shipping Costs

For an eligible change-of-mind return, the customer may be responsible for the cost of returning the product to Solar Suncore.

Where the return relates to a product that is defective, incorrectly supplied, or otherwise covered by applicable consumer protection law, return costs will be handled in accordance with applicable law.

We will provide return instructions after your request has been reviewed.

9. Original Shipping Charges

For a change-of-mind return, the original delivery charge may not be refundable where the applicable law permits this.

Where a refund is required by applicable consumer protection law because of a defective, incorrect, or otherwise qualifying product, any applicable delivery or return costs will be handled in accordance with the law.

10. Return Inspection

Returned products may be inspected before a refund, replacement, or exchange is finalized.

The inspection may consider:

• Product condition.
• Serial numbers.
• Accessories and components.
• Signs of use or installation.
• Physical damage.
• Tampering or unauthorized modification.
• Whether the product corresponds to the original order.

Inspection does not remove or reduce any consumer rights that cannot lawfully be excluded.

11. Refund Approval

A refund will be processed once the return has been reviewed and approved, or where a refund is otherwise required under applicable law.

For change-of-mind returns, the product must meet the applicable return conditions described in this policy.

For defective or incorrect products, the available remedy will be determined in accordance with applicable South African consumer law and the circumstances of the product issue.

12. Refund Processing

Once a refund has been approved, Solar Suncore will process the refund within a reasonable period and in accordance with applicable law.

The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

13. Refund Method

Where possible, refunds will be made using the original payment method used for the purchase.

We may request additional information where necessary to process a refund securely.

We do not normally provide cash refunds for purchases originally made through online payment methods.

14. Exchanges

Where an exchange is available, we may offer a replacement product subject to:

• Product availability.
• Product condition.
• The circumstances of the return.
• Applicable consumer rights.

If the requested replacement is unavailable, we will discuss the available options with you.

15. Non-Returnable Items

Certain products may not be eligible for a change-of-mind return where permitted by law, including products that:

• Have been specially ordered, customized, or made to customer specifications.
• Have been installed or materially used.
• Have been modified or altered.
• Have been damaged through misuse or incorrect installation.
• Cannot reasonably be returned because of their nature.
• Are otherwise excluded by applicable law or clearly identified as non-returnable before purchase.

These exclusions do not remove statutory rights relating to defective, unsafe, incorrectly supplied, or otherwise qualifying goods.

16. Solar Equipment and Installation

Solar equipment must be installed and used according to the manufacturer's instructions and applicable safety requirements.

Damage caused by:

• Incorrect installation.
• Incorrect wiring.
• Incorrect voltage or system configuration.
• Electrical surges.
• Improper use.
• Unauthorized modification.
• Negligence.
• Failure to follow manufacturer instructions.

may affect a change-of-mind return or manufacturer's warranty.

This does not affect any rights that cannot legally be excluded.

17. Lost or Missing Packages

If your order has not arrived within the expected delivery period, contact us at:

sales@solarsuncore.com

Please provide your order number so that we can investigate the shipment with the relevant courier.

If tracking indicates that a parcel has been delivered but you have not received it, please contact us as soon as possible so we can investigate.

18. Order Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible at:

sales@solarsuncore.com

We will try to stop the order before dispatch where possible.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Nothing in this section limits any cancellation rights provided by applicable South African law.

19. Late or Missing Refunds

If you have been notified that your refund has been processed but the funds have not appeared in your account, first check with your bank or payment provider.

If you still cannot locate the refund, contact us at:

sales@solarsuncore.com

Please include your order number and refund information so that we can investigate.

20. Consumer Rights in South Africa

Solar Suncore respects applicable consumer protection legislation, including the Consumer Protection Act 68 of 2008and applicable provisions of the Electronic Communications and Transactions Act 25 of 2002.

South African consumer law may provide rights relating to defective or unsafe goods, repairs, replacements, refunds, cancellations, and electronic transactions. For example, the Consumer Protection Act provides an implied warranty of quality and specific remedies for qualifying defective goods.

Where a statutory right applies, this policy does not replace or restrict that right.

21. Exceptions and Special Circumstances

Certain products may have additional return requirements because of their size, nature, configuration, installation, customization, or manufacturer warranty.

If special conditions apply to a particular product, we will communicate those conditions as clearly as reasonably possible before purchase.

If you are unsure whether your product qualifies for a return, contact us before sending it back.

22. Contact Us

For all return, refund, exchange, cancellation, or product-related enquiries:

Solar Suncore

Email: sales@solarsuncore.com
Phone: +27 79 711 6265

Business Address:
7 Fabriek Street
George, Western Cape, 6529
South Africa

Business Hours

Monday – Friday: 8:00 AM – 5:00 PM SAST
Saturday: 9:00 AM – 3:00 PM SAST
Sunday: Closed

23. Policy Updates

Solar Suncore may update this Refund & Returns Policy from time to time to reflect changes to our business practices, products, payment methods, delivery arrangements, or applicable legal requirements.

The latest version will be published on this website with the updated date.