Shipping policy
Shipping & Delivery Policy
Solar Suncore
Last Updated: July 21, 2026
Solar Suncore delivers solar products and related equipment to customers across South Africa. We aim to process orders promptly and provide clear delivery information from the time your order is placed until it reaches you.
This Shipping & Delivery Policy explains our order processing times, delivery charges, estimated delivery periods, tracking, delivery problems, and what to do if your order is delayed, damaged, or missing.
1. Shipping Area
Solar Suncore currently offers delivery within South Africa.
Delivery availability may vary depending on the product, delivery address, parcel size, weight, and courier service available for the destination.
If we are unable to deliver a particular product to your address, we will contact you using the contact information provided with your order.
2. Shipping Fee
Our standard shipping fee is:
Flat shipping rate: R100
The applicable shipping charge will be shown during checkout before you complete your purchase.
Certain products may require special delivery arrangements because of their size, weight, value, or other shipping requirements. If additional delivery arrangements are necessary, we will communicate this to you before proceeding where reasonably possible.
3. Order Cut-Off Time
Our standard order cut-off time is:
2:00 PM SAST, Monday to Friday
Orders placed before 2:00 PM on a business day will generally be processed as soon as reasonably possible.
Orders placed after 2:00 PM, on weekends, or on public holidays may be processed on the next business day.
Order processing times may vary where additional payment verification, stock confirmation, or other information is required.
4. Order Processing
After receiving your order, we will process the payment and verify the order details.
Orders are generally prepared for dispatch within 1 business day, subject to product availability and successful payment verification.
Processing time is separate from transit time.
If there is an unexpected issue with your order, such as a stock discrepancy or payment verification problem, we may contact you using the email address or telephone number provided at checkout.
5. Delivery & Transit Time
Our estimated delivery time is:
3–6 business days after dispatch
Delivery times are estimates and may vary depending on:
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Delivery location.
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Courier availability.
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Product size and weight.
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Weather conditions.
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Public holidays.
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High-volume periods.
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Address accuracy.
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Circumstances outside our reasonable control.
The estimated delivery period does not include the time required to process an order before dispatch.
6. Courier Partners
Solar Suncore may use established courier services to deliver orders, including:
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The Courier Guy
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Fastway
The courier used may depend on the delivery address, parcel dimensions, weight, service availability, and other logistical considerations.
7. Tracking Information
Where tracking is available, we will provide the tracking information associated with your shipment after dispatch.
Tracking information may be sent to the email address or other contact information provided with your order.
Courier tracking information may take some time to become active after the parcel has been collected.
Once tracking has been provided, customers can use the relevant courier's tracking system to monitor the shipment.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your:
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Name
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Street address
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Suburb
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City/town
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Province
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Postal code
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Contact telephone number
before completing your purchase.
9. Incorrect or Wrong Address
If you provide an incorrect or incomplete delivery address, contact us as soon as possible at:
If the order has not yet been dispatched, we will try to update the address where possible.
If the parcel has already been dispatched, we may need to work with the courier to determine whether the delivery can be redirected.
Additional courier charges resulting from an incorrect address may apply where permitted by applicable law and the circumstances of the shipment.
10. Delivery Delays
Although we aim to meet our estimated delivery times, delays can occasionally occur.
Delays may result from:
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Courier network issues.
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Severe weather.
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Road closures.
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Public holidays.
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High shipment volumes.
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Incorrect or incomplete delivery information.
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Security or access restrictions.
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Events outside our reasonable control.
If your order is significantly delayed, please contact us and we will assist with checking the shipment status.
11. Failed Deliveries
A delivery may be unsuccessful if:
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Nobody is available to receive the parcel.
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The delivery address is incorrect or incomplete.
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The courier cannot safely access the address.
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The recipient refuses delivery.
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The courier cannot contact the recipient where contact is required.
The courier may attempt delivery again or return the parcel to us depending on its procedures.
If an order is returned because of an incorrect address, repeated failed delivery attempts, or another issue caused by the recipient, additional delivery charges may apply for re-shipping where permitted by law.
12. Damaged Parcels
Please inspect your parcel when it arrives.
If the external packaging appears damaged, please take photographs before opening it where reasonably possible.
If the product itself is damaged, contact us as soon as possible at:
Please provide:
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Order number.
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Your name.
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Photographs of the parcel.
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Photograph of the shipping label.
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Photographs or video of the damage.
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Description of the problem.
Please keep the original packaging and all packaging materials until the matter has been resolved.
13. Missing or Lost Parcels
If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with the relevant courier.
If tracking shows that a parcel has been delivered but you have not received it, contact us promptly.
We may request information such as:
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Order number.
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Delivery address.
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Tracking number.
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Confirmation that the address was correct.
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Any information received from the courier.
We will work with the relevant courier to investigate the shipment and determine the appropriate next step.
14. Order Tracking Support
If you have received tracking information but the tracking status has not updated or appears incorrect, please contact us at:
We will assist where possible and, where appropriate, contact the courier for further information.
15. Business Days
For this Shipping & Delivery Policy, business days generally mean Monday through Friday.
Saturdays, Sundays, and South African public holidays are not normally counted as business days for standard order processing and delivery estimates.
16. Product Availability
Delivery estimates are subject to product availability.
If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible to discuss the available options.
We will not intentionally represent a product as available for immediate delivery when we know it cannot reasonably be supplied.
17. High-Value, Large, or Heavy Products
Some solar products, including large batteries, solar panels, inverters, and other heavy equipment, may require special handling or delivery arrangements.
For these products, delivery timing may differ from our standard estimate.
If special arrangements are required, we may contact you before dispatch.
18. Delivery Confirmation
The courier may require a signature, delivery confirmation, or other proof of delivery.
Customers should ensure that the recipient is available to receive the order where required.
Once delivery has been confirmed by the courier, customers should retain the delivery confirmation and inspect the products promptly.
19. Delivery Estimates
The delivery times stated on our website are estimated delivery periods and are not guaranteed dates.
We will make reasonable efforts to process and dispatch orders within the stated timeframes, but circumstances outside our reasonable control may affect delivery.
This section does not limit any rights that consumers may have under applicable South African law.
20. Contact Us About Your Delivery
For questions about shipping, tracking, delivery delays, damaged parcels, or missing orders, please contact:
Solar Suncore
Email: sales@solarsuncore.com
Phone: +27 79 711 6265
Business Address:
7 Fabriek Street
George, Western Cape, 6529
South Africa
Business Hours
Monday – Friday: 8:00 AM – 5:00 PM SAST
Saturday: 9:00 AM – 3:00 PM SAST
Sunday: Closed
21. Accuracy Statement
We make reasonable efforts to ensure that shipping fees, delivery estimates, courier information, and other delivery information displayed on our website are accurate and current.
Delivery estimates may change because of courier availability, product availability, operational circumstances, or other factors outside our reasonable control.
The shipping information displayed at checkout will apply to your order unless we communicate otherwise before dispatch.
22. Policy Updates
Solar Suncore may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping arrangements, courier services, delivery areas, pricing, business practices, or applicable legal requirements.
The latest version will be published on this website with the relevant Last Updated date.
Last Updated: July 21, 2026