Privacy policy
Privacy Policy
Solar Suncore
Last Updated: July 21, 2026
Solar Suncore respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, create an account, place an order, or otherwise interact with our services.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it, how we protect it, and the choices and rights available to you.
Solar Suncore operates this online store using Shopify, which provides the technology and infrastructure used to operate our website and process online transactions.
This Privacy Policy applies to information collected through our website, customer communications, orders, accounts, and related services.
1. Who We Are
Solar Suncore
7 Fabriek Street
George, Western Cape, 6529
South Africa
Email: sales@solarsuncore.com
Phone: +27 79 711 6265
Trade Name: Solar Suncore
For privacy-related questions or requests, please contact us using the information above.
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect information such as:
Contact Information
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Full name
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Email address
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Telephone number
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Billing address
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Delivery address
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Postal code
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Other information necessary to contact or deliver an order to you
Order and Transaction Information
When you purchase products from us, we may collect information relating to:
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Products purchased
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Products viewed or added to your cart
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Order number
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Order date
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Order value
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Delivery information
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Returns, refunds, exchanges, or cancellations
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Payment status
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Customer service communications
Account Information
If you create an account, we may collect:
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Account name
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Email address
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Login information
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Account preferences
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Order history
You are responsible for keeping your account credentials secure.
Payment Information
Payments may be processed through third-party payment providers.
Depending on the payment method you choose, information necessary to process your transaction may be collected by the relevant payment provider.
Solar Suncore does not intentionally store complete payment card details on our own systems when payment processing is handled by an authorized third-party payment provider.
Communications
When you contact us, we may retain information contained in your communication, including emails, telephone enquiries, support requests, return requests, and other correspondence.
Device and Website Information
When you visit our website, certain technical information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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General website activity
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Pages visited
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Referring website
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Date and time of access
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Cookies and similar technologies
This information may be used to operate, secure, analyse, and improve our website.
3. How We Collect Personal Information
We may collect personal information:
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Directly from you when you place an order.
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When you create an account.
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When you contact us.
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When you subscribe to communications.
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When you submit a contact or enquiry form.
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Automatically when you use our website.
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Through cookies and similar technologies.
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Through Shopify and service providers that support our website.
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Through payment providers, courier companies, and other service providers involved in fulfilling your order.
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Where permitted by law, from other legitimate sources.
4. Why We Use Your Information
We may use your personal information for legitimate business and operational purposes, including:
Processing Orders
We use your information to:
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Process your purchases.
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Confirm your order.
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Process payments.
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Prepare your products for dispatch.
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Arrange delivery.
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Provide tracking information.
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Handle returns, refunds, exchanges, and cancellations.
Customer Support
We use your information to respond to questions, complaints, product enquiries, delivery enquiries, and other customer service requests.
Operating Our Website
Information may be used to:
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Maintain our website.
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Improve website performance.
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Understand how customers use our website.
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Detect technical problems.
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Protect our website and systems.
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Prevent fraudulent or unauthorized activity.
Business Administration
We may use information for accounting, record keeping, order management, tax, auditing, legal compliance, and other legitimate business purposes.
Marketing
Where permitted by law and where appropriate, we may use your contact information to send promotional communications about Solar Suncore products, offers, or services.
You can unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.
We will continue to send essential communications relating to orders or transactions where necessary.
5. Shopify
Our online store is powered by Shopify.
Shopify provides technology and services that help us operate our online store, including website hosting, checkout functionality, order management, and related ecommerce services.
Information submitted through our website may therefore be processed by Shopify and other service providers involved in providing these services.
Shopify may process information in accordance with its own privacy practices.
You can review Shopify's privacy information through its official website:
6. Payment Providers
We may use third-party payment providers to securely process payments.
When you choose a payment method, the payment provider may collect and process information required to authorize and complete the transaction.
We recommend reviewing the privacy information of the payment provider you use.
Solar Suncore does not request or intentionally collect your complete payment card PIN, password, or other confidential authentication credentials.
7. Courier and Delivery Companies
To deliver your purchases, we may provide relevant customer information to the courier or logistics provider responsible for your order.
This may include:
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Name
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Delivery address
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Telephone number
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Order information
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Tracking information
This information is provided so the courier can deliver your order and contact you regarding delivery where necessary.
Our delivery partners may include The Courier Guy and Fastway, depending on the order and delivery location.
8. When We Share Personal Information
We may share personal information where reasonably necessary to operate our business and provide services to you.
This may include sharing information with:
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Shopify.
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Payment service providers.
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Courier and delivery companies.
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Website and technology service providers.
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Hosting and cloud service providers.
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Customer support providers.
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Accounting and professional service providers.
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Fraud prevention and security providers.
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Marketing service providers where applicable.
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Government authorities or regulators where required by law.
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Legal or professional advisers where necessary.
We do not sell your personal information as a normal part of our business.
We only disclose information for legitimate business purposes, where you have requested or authorized the disclosure, or where disclosure is permitted or required by law.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies may help us:
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Keep your shopping cart functioning.
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Remember your preferences.
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Keep you signed in where applicable.
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Understand website traffic.
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Improve website performance.
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Provide relevant website functionality.
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Help protect our website from fraudulent activity.
Some cookies may be placed by Shopify or other third-party services used by our store.
You can configure your browser to restrict or block cookies. However, disabling certain cookies may affect some website functionality, including shopping cart or checkout features.
10. Marketing Communications
If you choose to receive promotional communications from us, we may contact you by email or other permitted communication methods regarding:
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New products.
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Promotions.
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Special offers.
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Solar products and accessories.
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Store announcements.
You may unsubscribe from marketing communications at any time.
To stop promotional emails, use the unsubscribe link provided in the email or contact:
We may still contact you with important transactional information, such as order confirmations, delivery updates, payment information, or responses to customer service enquiries.
11. Protecting Your Personal Information
Solar Suncore takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include appropriate technical and organizational safeguards and the use of service providers that maintain security controls appropriate to the services they provide.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
For your protection, please do not send passwords, full payment card details, or other highly sensitive information through unsecured email or other inappropriate communication channels.
12. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required or permitted by applicable law.
The length of time we retain information may depend on:
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The nature of the information.
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Your relationship with us.
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Whether you have an active customer account.
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Transaction and accounting requirements.
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Legal and regulatory requirements.
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Fraud prevention and security requirements.
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Resolving disputes or enforcing agreements.
When information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.
13. Your Privacy Rights
Subject to the requirements and limitations of applicable South African law, you may have rights concerning personal information we hold about you.
These may include the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or outdated information.
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Request deletion of information where legally appropriate.
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Object to certain processing of your information.
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Withdraw consent where processing is based on consent.
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Object to direct marketing.
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Ask questions about how your personal information is being processed.
POPIA provides protections concerning personal information and recognizes rights including access, correction, objection to certain processing, and related privacy protections. (Western Cape Government)
Some requests may be subject to legal limitations, verification requirements, or other applicable conditions.
14. Requesting Access, Correction or Deletion
If you would like to request access to, correction of, or deletion of personal information held by Solar Suncore, contact us:
Email: sales@solarsuncore.com
Phone: +27 79 711 6265
Please explain your request clearly and provide enough information for us to identify your records.
For security purposes, we may need to verify your identity before fulfilling a request.
We will handle requests in accordance with applicable South African law.
15. Direct Marketing
Solar Suncore respects your right to control promotional communications.
Where applicable, you may object to receiving direct marketing communications from us.
If you no longer wish to receive promotional communications, contact:
You may also use the unsubscribe option included in applicable marketing emails.
16. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request personal information from children where such collection would be unlawful.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where required.
17. Third-Party Websites
Our website may contain links to third-party websites, services, social media platforms, manufacturers, payment providers, or other external websites.
Once you leave our website, the privacy practices of the third party may apply.
Solar Suncore is not responsible for the privacy practices, security, or content of websites that we do not operate.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
18. International Processing
Some of our technology, ecommerce, payment, hosting, analytics, or service providers may process information outside South Africa.
Where personal information is transferred across borders, Solar Suncore will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable legal requirements.
POPIA specifically addresses cross-border flows of personal information. (South African Government)
19. Data Breaches and Security Incidents
If Solar Suncore becomes aware of a security compromise involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and address it.
Where applicable law requires notification to affected individuals or the relevant regulatory authority, we will provide notification in accordance with the applicable requirements.
20. Complaints
If you have a concern about how Solar Suncore handles your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
Email: sales@solarsuncore.com
Phone: +27 79 711 6265
You may also have the right to lodge a complaint with the Information Regulator of South Africa, which is responsible for monitoring and enforcing POPIA and PAIA. (Inforegulator)
Information Regulator of South Africa
21. Changes to This Privacy Policy
Solar Suncore may update this Privacy Policy from time to time to reflect changes to:
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Our business.
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Our website.
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Our services.
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Technology and service providers.
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Legal or regulatory requirements.
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Our privacy and data-handling practices.
When we make changes, we will update the Last Updated date shown at the beginning of this policy.
We encourage customers to review this page periodically.
22. Contact Solar Suncore
If you have questions about this Privacy Policy or how we handle personal information, please contact us.
Solar Suncore
Email: sales@solarsuncore.com
Phone: +27 79 711 6265
Business Address:
7 Fabriek Street
George, Western Cape, 6529
South Africa
Business Hours
Monday – Friday: 8:00 AM – 5:00 PM SAST
Saturday: 9:00 AM – 3:00 PM SAST
Sunday: Closed
Last Updated: July 21, 2026