Frequently Asked Questions
Find answers to common questions about our products and services
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Solar Suncore supplies solar and energy products to customers in South Africa. Our range may include solar panels, inverters, batteries, backup power equipment, and related solar accessories. Product availability, specifications, pricing, and stock status are shown on the relevant product page.
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olar Suncore is based in: 7 Fabriek Street George, Western Cape, 6529 South Africa We serve customers across South Africa through our online store and delivery partners.
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You can contact our customer support team using: Phone: +27 79 711 6265 Email: sales@solarsuncore.com Business Hours Monday – Friday: 8:00 AM – 5:00 PM SAST Saturday: 9:00 AM – 3:00 PM SAST Sunday: Closed We aim to respond to customer enquiries during our normal business hours.
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We currently accept: Paystack for online payments EFT (Electronic Funds Transfer) Available payment instructions will be provided during checkout. For EFT payments, please use your order number as the payment reference so that we can identify your payment. Orders paid by EFT will generally be processed after payment has been received and verified.
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Our estimated delivery time is 3–6 business days after your order has been processed and dispatched. Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather, or circumstances outside our reasonable control.
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Our standard shipping fee is a flat R100 for eligible orders. The applicable shipping charge will be shown during checkout before you complete your purchase. If additional delivery charges apply to a particular product or location, these will be communicated where applicable.
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Our standard order cut-off time is: 2:00 PM SAST on business days. Orders received after the cut-off time may be processed on the next business day. Order processing may also depend on payment confirmation and product availability.
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Depending on the order and delivery destination, Solar Suncore may use courier services including: The Courier Guy Fastway The courier used may vary depending on the order, product, destination, and availability.
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Yes. Where tracking is available, tracking information will be provided after your order has been dispatched. You can use the tracking information to monitor the progress of your delivery. If you have received a dispatch notification but have not received tracking information, contact us at: sales@solarsuncore.com
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Please carefully check your delivery address before completing your order. If you notice that your address is incorrect, contact us as soon as possible at +27 79 711 6265 or sales@solarsuncore.com. If the order has not yet been dispatched, we will try to update the address. If the parcel has already been dispatched, changing the address may not be possible and additional courier charges may apply.
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Please inspect your parcel when it arrives. If your product or packaging appears damaged, contact us as soon as reasonably possible and provide: Your order number A description of the damage Photographs of the packaging Photographs of the damaged product Do not discard the original packaging until the matter has been resolved. We will review the issue and advise you of the next steps in accordance with our Refund & Returns Policy and applicable South African consumer law.
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If your estimated delivery period has passed and you have not received your order, please contact us. We can assist with checking the order status and, where applicable, the courier tracking information. Email: sales@solarsuncore.com Phone: +27 79 711 6265 For a parcel showing as delivered but not received, we may need to investigate the delivery with the relevant courier.
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Returns may be accepted where the product meets the requirements of our Refund & Returns Policy and applicable South African law. Before sending anything back, please contact us first so that we can provide the appropriate return instructions. Email: sales@solarsuncore.com Please do not send a return to our business address without first contacting us.
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Our standard return window is 30 days from delivery, subject to the conditions and exclusions set out in our Refund & Returns Policy. Certain products or circumstances may be subject to different requirements under applicable law. Please contact us as soon as possible if you believe you have received a defective, damaged, incorrect, or unsuitable product.
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If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests received before dispatch. Once an order has been dispatched, cancellation may no longer be possible and the applicable returns process may apply. Your statutory rights under South African law are not affected.
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If a refund is approved, it will generally be processed using the original payment method where reasonably possible. For EFT payments, we may request appropriate banking information to process the refund. We will never ask you for your online banking password, PIN, or card security credentials to process a refund. Please refer to our Refund & Returns Policy for complete information about eligibility and refund processing.
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Exchanges may be available depending on the product, reason for the exchange, stock availability, and applicable consumer rights. Please contact us before returning an item so we can determine the appropriate solution. Where an exchange is not possible, an eligible refund or other remedy may be offered in accordance with our Refund & Returns Policy and applicable law.
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Product requirements vary. Some solar equipment may require professional installation, configuration, or electrical work. Before purchasing, customers should review the product specifications and installation requirements to ensure that the equipment is appropriate for their intended application. For electrical and solar installations, we recommend using a suitably qualified professional where required.
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The appropriate solar equipment depends on factors such as: Your electricity usage Required backup time Appliance load Battery capacity Inverter capacity Solar panel capacity System voltage Installation requirements If you are unsure about a product's specifications or compatibility, contact us before purchasing and we will provide the available product information to help you make an informed decision.
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Solar Suncore offers products from established solar and energy brands where indicated on the individual product pages. Product brands, specifications, warranties, and manufacturer information may vary by product. Please check the relevant product listing for the specific brand and specifications before ordering. 21. Are product warranties included? Warranty terms vary depending on the manufacturer and product. Where a manufacturer warranty applies, the applicable warranty information will be provided with the product or in the relevant product documentation. Warranty claims may be subject to the manufacturer's terms, exclusions, installation requirements, and proof of purchase. If you need assistance with a warranty matter, contact: sales@solarsuncore.com
About Solar Suncore
Welcome to Solar Suncore, a South African solar products retailer based in George, Western Cape. We provide a range of solar energy products and power solutions for homes, businesses, and other customers looking for reliable alternatives to traditional electricity.
Our product range includes solar panels, inverters, batteries, backup power solutions, portable power stations, mounting equipment, and selected solar accessories from established manufacturers. We aim to make it easier for customers to compare products, understand their options, and purchase suitable solar equipment online.
At Solar Suncore, we believe that choosing solar equipment should be straightforward. That is why we focus on clear product information, transparent pricing, practical customer support, and reliable delivery. We provide product specifications and information to help customers make informed purchasing decisions based on their individual energy requirements.
Our Commitment to Customers
We are committed to providing a straightforward online shopping experience from product selection through to delivery. Our website provides customers with access to our product information, pricing, shipping details, returns policy, and customer support information before placing an order.
We work to ensure that product descriptions, prices, availability, and ordering information are kept as accurate and current as reasonably possible.
Solar Products for South African Customers
Solar requirements can vary considerably from one household or business to another. Whether you are looking for additional backup power, a solar battery, an inverter, solar panels, or related equipment, our goal is to provide practical product choices for different applications and budgets.
We serve customers across South Africa and provide delivery information clearly before purchase. Orders are processed according to our published shipping and delivery terms, with tracking information provided where available.
Independent Retailer
Solar Suncore is an independent retailer of solar and energy products. Product names, logos, trademarks, and brand names displayed on our website belong to their respective manufacturers and trademark owners. Unless specifically stated otherwise, Solar Suncore does not claim to be the manufacturer or official representative of the brands we sell.
Our Business Information
Solar Suncore
7 Fabriek Street
George, Western Cape, 6529
South Africa
Phone: +27 79 711 6265
Email: sales@solarsuncore.com
Company Registration: 2025/978125/07
VAT Number: 4710299563
Customer Support
Have a question about a product, order, delivery, return, or payment? Our customer support team is available to assist.
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed
Email: sales@solarsuncore.com
Phone: +27 79 711 6265
Solar Suncore — Solar products, clear information, and dependable service for customers across South Africa.