Terms of service

Terms & Conditions

Solar Suncore
Last Updated: July 21, 2026

Welcome to Solar Suncore.

These Terms & Conditions govern your use of the Solar Suncore website and your purchase of products through our online store.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping & Delivery Policy, and Refund & Returns Policy.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

These Terms & Conditions are intended to operate in accordance with applicable South African law and do not exclude or limit any consumer right that cannot lawfully be excluded.

1. About Solar Suncore

Solar Suncore is a South African retailer of solar energy products and related equipment.

Business Name: Solar Suncore
Business Address: 7 Fabriek Street, George, Western Cape, 6529, South Africa
Email: sales@solarsuncore.com
Phone: +27 79 711 6265

Our online store is powered by Shopify, which provides ecommerce technology and services that enable us to operate our website and online store.

2. Using Our Website

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the operation or security of our website.

  • Upload malicious software, viruses, or harmful code.

  • Attempt to obtain another customer's personal information.

  • Use our website to impersonate another person or business.

  • Provide false or misleading information.

  • Copy or reproduce website content for commercial purposes without permission.

  • Use automated systems to interfere with or excessively access our website.

  • Engage in activity that could damage Solar Suncore, our customers, service providers, or website.

We may restrict or suspend access where we reasonably believe that the website is being misused or these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, availability, and other information on our website are accurate and up to date.

However:

  • Product photographs may appear slightly different depending on your screen or device.

  • Packaging may change from the images shown.

  • Manufacturers may update product specifications or packaging.

  • Product availability may change.

  • Minor differences may occur between product images and the physical product.

Where a manufacturer's specifications are provided, customers should review the applicable product documentation before installation or use.

We do not intentionally publish misleading product information.

If we discover a significant error in a product description, price, availability, or specification, we may contact affected customers to clarify the situation.

4. Solar Products and Technical Information

Solar panels, inverters, batteries, portable power stations, electrical equipment, and related products may require professional installation or technical assessment.

Customers are responsible for ensuring that products are suitable for their intended application.

Before purchasing or installing equipment, customers should consider factors such as:

  • System voltage.

  • Battery capacity.

  • Load requirements.

  • Compatibility.

  • Installation requirements.

  • Manufacturer specifications.

  • Electrical regulations and safety requirements.

Where professional installation is required, we recommend using a suitably qualified installer.

Solar Suncore does not provide professional electrical installation services unless specifically stated on the relevant product or service page.

5. Product Brands and Trademarks

Solar Suncore may sell products manufactured by third-party brands.

Brand names, logos, trademarks, product names, photographs, and other intellectual property belonging to manufacturers remain the property of their respective owners.

Solar Suncore does not claim ownership of third-party trademarks and does not represent that we are the manufacturer of products unless expressly stated.

Our use of third-party product names is intended to identify the products offered for sale.

6. Prices

All product prices displayed on our website are stated in South African Rand (R) unless otherwise indicated.

Prices may change from time to time.

The price applicable to your purchase is the price displayed at the time you place your order, subject to any obvious pricing error or applicable legal requirements.

Shipping charges are displayed separately where applicable.

Our standard shipping fee is currently:

R100 flat-rate shipping

Please refer to our https://solarsuncore.com/policies/shipping-policy for further information.

7. Promotions and Discounts

From time to time, Solar Suncore may offer promotional prices, discounts, vouchers, or other special offers.

Promotions may have additional terms, including:

  • Start and end dates.

  • Product exclusions.

  • Quantity limitations.

  • Minimum purchase requirements.

  • One-use-per-customer restrictions.

Where promotional terms conflict with these Terms & Conditions, the specific promotional terms will apply to that promotion.

8. Placing an Order

When you place an order through our website, you are submitting a request to purchase the selected products.

Before completing your purchase, please check:

  • Product selection.

  • Quantity.

  • Delivery address.

  • Contact details.

  • Payment information.

  • Shipping charges.

  • Total order amount.

You are responsible for ensuring that the information provided during checkout is accurate.

9. Order Confirmation and Acceptance

After placing an order, you may receive an order confirmation email.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been fully processed or dispatched.

We may need to verify:

  • Payment.

  • Product availability.

  • Delivery information.

  • Pricing.

  • Order details.

If we cannot fulfil an order, we will contact you and, where appropriate, provide a refund for amounts already paid.

10. Payment

Payment must be successfully completed using an available payment method before an order can be processed for dispatch.

You agree to provide accurate payment information and confirm that you are authorized to use the payment method selected.

Payments may be processed by third-party payment providers.

Solar Suncore does not intentionally retain complete payment card information where payment processing is handled by an authorized third-party payment provider.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible:

Email: sales@solarsuncore.com
Phone: +27 79 711 6265

We will try to accommodate cancellation requests received before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

Nothing in this section limits any cancellation rights available under applicable South African law.

12. Shipping and Delivery

Our standard shipping information is:

Shipping Fee: R100 flat rate
Order Cut-Off: 2:00 PM SAST
Estimated Delivery: 3–6 business days after dispatch

Our delivery partners may include:

  • The Courier Guy

  • Fastway

Delivery estimates are not guaranteed dates and may be affected by courier delays, weather, public holidays, incorrect addresses, or other circumstances outside our reasonable control.

Please read our full Shipping & Delivery Policy for information about tracking, delivery delays, incorrect addresses, damaged parcels, and missing packages.

13. Returns and Refunds

Our returns and refunds are handled according to our Refund & Returns Policy.

Depending on the circumstances, products may qualify for a return, repair, replacement, exchange, or refund.

Nothing in our Refund & Returns Policy or these Terms & Conditions is intended to remove rights provided to consumers by applicable South African law.

14. Consumer Protection

Solar Suncore respects applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 and applicable provisions of the Electronic Communications and Transactions Act 25 of 2002.

Consumers have legal protections relating to matters including fair dealing, product quality, information, refunds, and certain electronic transactions. The Consumer Protection Act also protects consumers against unfair, unreasonable, or unjust contractual terms. (DTIC)

Where applicable legislation provides a consumer with rights or remedies, nothing in these Terms & Conditions is intended to remove those rights.

15. Electronic Transactions

Our website enables customers to purchase products electronically.

We will provide relevant order and transaction information through the website and/or electronic communications.

Customers should review their order before submitting it and should retain their order confirmation and other relevant transaction records.

Where applicable, electronic transactions are subject to South African electronic commerce legislation. The Electronic Communications and Transactions Act regulates various aspects of electronic transactions in South Africa. (South African Revenue Service)

16. Customer Accounts

Some website features may allow you to create an account.

If you create an account, you are responsible for:

  • Providing accurate information.

  • Keeping your login information confidential.

  • Updating information when necessary.

  • Not sharing your account with unauthorized persons.

  • Informing us if you believe your account has been compromised.

We may restrict access to an account where there is reasonable evidence of unauthorized use, fraud, or a breach of these Terms & Conditions.

17. Website Content and Intellectual Property

The content on the Solar Suncore website may include:

  • Text.

  • Logos.

  • Graphics.

  • Photographs.

  • Product descriptions.

  • Website design.

  • Videos.

  • Product reviews.

  • Marketing materials.

Unless otherwise stated, content created by Solar Suncore belongs to Solar Suncore or is used with permission.

You may use the website for personal and legitimate shopping purposes.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit Solar Suncore's original content without prior written permission.

Third-party trademarks and product materials remain the property of their respective owners.

18. Customer Reviews and Feedback

If you submit a review, comment, photograph, testimonial, suggestion, or other content to Solar Suncore, you agree that:

  • The information you provide is truthful and accurate to the best of your knowledge.

  • You have the right to submit the content.

  • Your content does not infringe another person's rights.

  • Your content is not unlawful, fraudulent, abusive, defamatory, or misleading.

  • Your content does not contain malicious software.

Solar Suncore may moderate or remove content that violates these requirements or applicable law.

We will not knowingly present fabricated customer experiences as genuine customer reviews.

19. Third-Party Services

Our website may use third-party services to help us provide:

  • Payment processing.

  • Website hosting.

  • Ecommerce functionality.

  • Analytics.

  • Customer support.

  • Marketing.

  • Delivery and tracking.

  • Security and fraud prevention.

Third-party providers may have their own terms and privacy policies.

Where appropriate, customers should review the relevant third-party terms before using their services.

20. Third-Party Links

Our website may contain links to third-party websites.

These websites are operated independently from Solar Suncore.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

A link to another website does not necessarily mean that Solar Suncore endorses that website or its products or services.

21. Privacy

Your personal information is handled according to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, protect, and disclose personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

22. Website Availability

We aim to keep our website available and functioning properly.

However, temporary interruptions may occur because of:

  • Maintenance.

  • Software updates.

  • Hosting issues.

  • Technical problems.

  • Security incidents.

  • Internet or network problems.

  • Events outside our reasonable control.

We will take reasonable steps to restore service when interruptions occur.

23. Errors and Corrections

We make reasonable efforts to ensure that information on our website is accurate.

If we discover a genuine error involving a product description, price, availability, promotion, or other information, we may correct the error.

Where an error materially affects an order that you have already placed, we will communicate with you and handle the matter in accordance with applicable law.

24. Product Safety and Installation

Customers must use products in accordance with applicable manufacturer instructions and safety requirements.

Do not modify, disassemble, install, or operate solar equipment outside its intended specifications.

For electrical products, customers should obtain professional assistance where required.

Solar Suncore is not responsible for damage resulting from misuse, improper installation, unauthorized modification, or failure to follow manufacturer instructions, to the extent that such limitation is permitted by applicable law.

25. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be prohibited by South African law.

To the extent permitted by law, Solar Suncore will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in this section limits statutory consumer rights or remedies that cannot legally be excluded.

26. Events Outside Our Reasonable Control

Solar Suncore will not be responsible for delays or interruptions caused by circumstances beyond our reasonable control, including where applicable:

  • Natural disasters.

  • Severe weather.

  • Fires.

  • Floods.

  • Strikes or industrial action.

  • Transport disruptions.

  • Power outages.

  • Internet or telecommunications failures.

  • Government restrictions.

  • Civil disturbances.

  • Courier disruptions.

  • Other unforeseen events beyond our reasonable control.

We will take reasonable steps to minimize the effect of such events where possible.

27. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website, your fraud, or your deliberate violation of these Terms & Conditions or another person's legal rights.

Nothing in this clause requires you to compensate Solar Suncore for matters for which you cannot lawfully be held responsible.

28. Suspension or Termination

We may restrict or suspend access to website features where reasonably necessary for security, fraud prevention, maintenance, or where a user has materially violated these Terms & Conditions.

Any action taken under this section will be subject to applicable law and will not affect rights that have already accrued.

29. Changes to These Terms & Conditions

Solar Suncore may update these Terms & Conditions from time to time.

Changes may be made to reflect:

  • Changes to our business.

  • New products or services.

  • Website changes.

  • Changes to payment or delivery arrangements.

  • Changes in applicable law.

  • Improvements to our customer processes.

The updated version will be published on this website together with a revised Last Updated date.

Your continued use of the website after an updated version has been published means that the updated terms will apply to future use of the website, subject to applicable law.

30. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with by a court or other competent forum having jurisdiction under applicable South African law.

Nothing in this section prevents a consumer from exercising a statutory right to approach a competent authority, regulator, tribunal, or other forum where permitted by law.

31. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply to the extent permitted by law.

32. No Waiver

If Solar Suncore does not immediately enforce a provision of these Terms & Conditions, that does not mean that we have permanently waived our right to enforce that provision in the future.

33. Entire Agreement

These Terms & Conditions, together with the policies specifically referred to on our website, form the terms governing your use of the Solar Suncore website and your purchases from us.

If there is a conflict between these Terms & Conditions and a mandatory provision of applicable South African law, the applicable law will prevail.

34. Contact Information

If you have questions about these Terms & Conditions, an order, our products, or our services, please contact us.

Solar Suncore

Email: sales@solarsuncore.com
Phone: +27 79 711 6265

Business Address:
7 Fabriek Street
George, Western Cape, 6529
South Africa

Business Hours

Monday – Friday: 8:00 AM – 5:00 PM SAST
Saturday: 9:00 AM – 3:00 PM SAST
Sunday: Closed

Last Updated: July 21, 2026